![]() ![]() I am on the phone with Verizon agents for three days and finally I get a guy who can send me a new SIM card. I can't get any service because they sent me a faulty SIM card, go to Verizon and I get another faulty SIM card. I'm writing this in hopes that Verizon will take notice if the matter can't be resolved within 10 business days, I'm filing a small claims action for the cost of the phone taxes late charges and loss of wages. I have spent working hours costing me thousands of dollars worth of my time trying to resolve this matter and Verizon can care less - they only want me to go away and not cause trouble. This is how Verizon deals with customers. So I emailed, never got a response so I called again left another message, nothing left another email, still nothing. I called, got answering machine, left message with phone number never got a return call. ![]() I did get a response back saying they apologize for the.problems and would like for me to call so we could get this resolved. I've been on the phone over 100 hours trying to resolve this matter and being told the charges will be removed in 3 days, 8 days, 10 days - every time a different day.įinally I email the regional management for my area. I spent all of January February and now March calling 3 times a week, spending hours - and I do mean hours - every call has been a minimum of 2 hours 48 minutes. I've never missed or been late on a bill, now I'm past due for charges that should not be on my account. I was billed for the phone full price plus taxes and late charges for a past due amount. At that time I was assured I would not be billed for the phone 2 days later another text, another call to Verizon again being told I wouldn't be billed for the lost phone. I called Verizon, spoke with the CS department. I received a text stating if I not return the phone, I'd be charged full price for the item. Verizon sent a text stating that they received the phone on December 26. ![]()
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